Scrivnr: Zero-Down Probate and Legal Financing, with Byron Batres

0:01 Oh you know when I launched my probate real estate business as a real estate agent one of the challenges was getting business from attorneys now there are a handful that are great and they've been able to work and get business from but there are quite a few that are difficult to work with and for a lot of reasons also the problem for customers to work with attorneys there's a cost involved and the handoff can be difficult and so I was looking for a solution going back three or four years when I first started and I came across a company that basically sought to fill that role for customers and actually in some regards was eliminating the attorney but other cards not and that was EZ-Probate if you found my channel you've seen Byron Batres we've interviewed him a couple times great guy great resource and since that time he's gone through a change where he's relaunched a new company that's a little slightly different but the same space Focus I think a great resource for all of us real estate professionals and probate space personally I prefer to make cancer open today I got the confirmation on I can tell you that I'm not just promoting him in a sense but I'm also a user and a happy user so far Byron thank you for coming back to appropriate weekly appreciate you being here absolutely welcome so there's some people who are new here may not remember and I don't know if anybody goes into your archives and watches previous ones I'll give you a quick intro so my name is Byron Batres my professional career has been that in finance I'm a certified financial planner not necessarily a fun fact an interesting fact I guess I was the last graduating class at two World Trade Center for Morgan Stanley wow I left August 28th which was a Friday maybe Saturday probably when I flew back and obviously two weeks later 9 11 happened I'll never forget I literally had my first client the night before say yes to me signed documents because of course there was paper back then wrote me a check what I mean a check you know it's a deposit the account and the next day I remember putting my order in 8 A.M and thinking oh what a fun what a fun thing to do get your first client and then

2:04 Boom so yeah so I've been in the financial world since 2001. became a certified financial planner 2003 if you don't know what that is that's really think of that as getting your like MBA PhD if you will in financial planning and so it deals with a lot of what you expect you know how to invest but also really it deals with Estate Planning and the theories of avoiding probate the theories of why probate is so bad but like any professional who only deals in theory you really never know what it's like unless you go through it yourself and in 2012 I became an Executor and trustee when my wife's grandmother passed away and I'll say this it's probably the hardest thing anybody will ever do how many factors you've addressed the year some of the issues with traditional law but really it's family situations it becomes a full-time job very emotional it's just it's just tough and that experience really is what led me to do something different and so we created a I think the world's first online probate system where we were able to help people do probate on their own without an attorney it eventually morphed to doing limited scope attorney so we would eventually have like an attorney be part of the process but it was limited and I'm proud to say that we have helped I'm sure this number has grown since I left but we've helped more than 5 000 families save about 45 million dollars in legal fees and so that's a Monumental thing I think the world needs more I guess the term is paralegal or legal Tech kind of situations to increase the accessibility of Legal Services that there are always challenges I think when I set out to do this one of the things I really wanted to do was help those who needed help and very often that is people who have limited resources if you if you're if you have unlimited resources who cares

4:08 How much an attorney costs right or how long they can take because it doesn't necessarily affect you as much but one of the things I think what was happening is that for those who it felt like I was well I'll say it this way for a large portion of our group we were helping people who can help themselves by definition a DIY service is something that somebody needs to do themselves and there was a huge contingent of folks that still needed wanted or were required by jurisdiction to have an attorney and it just felt really bad turning that kind of business down I forget the stat before I left but I would gather we were turning down 70 of the inquiries that would come for one reason another and largely it was because they needed a full attorney in some cases are kind of ridiculous if it's litigation you know there's some things are out of anybody's scope even attorneys don't want to take some cases and so one of the things I really started thinking about was how can we help those who need an attorney that have no money themselves or limited resources and even those who need an attorney again I'm using very broad terms because what I'm doing is not specific to probate it's really more financing Legal Services that's not litigation not the purposes of this stream but I'll share some of the applications I think and so the thing that I came to conclude is you know maybe we're serving the wrong population and I don't know if you guys have ever either heard or read the book Freakonomics it's now a podcast they made a movie they have an interesting thing about I forget one of the episodes it was about how to improve on time arrivals for airplanes and the idea is do you focus your time on like the least

6:18 Effective airport however size it may be typically small or is your Better Effort focused on improving say Chicago O'Hare because if you can improve marginally Chicago O'Hare you've improved largely the entire situation versus say imagine Burlington Vermont where I'm from if they had a hundred percent on-time arrival wouldn't move the needle simply because the size of scope that that airport can do so I had one of those moments where I was like and I'll be honest I think if you've ever heard me talk before or you've seen my original pitch of EZ-Probate I was very anti-established law and I think I came to realization where I think my best effort in is the Chicago O'Hare is how can we facilitate the use of the attorney and that can help more people so now the companies really focus on servicing the attorney so I would argue that our end client is actually the attorney and I'll explain what we do I even have a demo for you to some degree so just real quick let me just step up real quick here and just kind of reset a little bit because you cover a lot and I know you in depth I really want to introduce you to the people watching this live and on replay so Byron was the founded easy hyphen probate.com and that entity was acquired by trust and well.com we've had them on the show as well and there are a large National company that does kind of do it yourself trust and wills and somehow probate was fit into it but somehow they fit in EZ-Probate without Byron I don't know how that works but it's not really my business and so buyers now come back with a another approach that he's sharing that I'm using called Scrivnr s-c-r-i-v-n-r No e at the end and that's the service he has now and so the refocus he's talking about is how can

8:23 You work with attorneys more effectively to deliver ultimately better more cost effective service to our customers when I started I said to you it's it was hard for me to take a lead if somebody needed attorney service and get it to an attorney and there's some friction in that process and what Byron's doing is trying to help eliminate that friction so that attorneys on their own or we as professionals can bring business to attorneys in a more efficient way okay that said absolutely now and before I just real quick this is probably at weekly.com we do it every Thursday at 4 P.M we're gonna do this for about another 45 minutes or so replays and episodes not pre probateweekly.com we have a companion Facebook group probate weekly where if you miss anything have questions great place if you're watching this live the purpose is to be interactive raise your hand and put a chat box a question I'll do my best to get you involved if you're watching this on replay we do try to go back and answer all the questions either I will I'll get them to Byron so love to have you participate on that okay there you go awesome so I think a little background is always interesting so as any I think your audience is largely Realtors and as Realtors you deal with attorneys all the time both in closings and then obviously referrals I know or sometimes in Probate or if you're doing probate deals within probate typically an attorney is going to be involved in that process and regardless of the situation most Legal Services require some upfront payment right if you're going to hire any attorney typically they're going to ask for a retainer that's kind of like to make sure you pay over the years I think I've come to empathize more with the you know the state of the attorney life if you will and so a retainer is required and that typically pays for you know The Upfront costs of for example in Probate court fees newspaper announcement and potentially fiduciary bomb and kind of a guarantee that at least something would be paid to them and the thing that is striking now and these are stats really of this

10:30 Year 56 percent of U.S adults don't have a thousand dollars at the ready right now right that doesn't mean necessarily that 56 of the population doesn't have a thousand dollars period they could have equity in the house they could have a 401k but they just don't have at the ready assets to pay for an unexpected expense the traditional retainer model in within probate you're looking about somewhere between five and ten thousand dollars of startup Capital to hire an attorney for probate and so all of a sudden 56 of the population can't do that to even get to five thousand dollars an additional sixteen percent of population is removed so almost 70 percent of U.S adults don't have five thousand dollars to pay for unexpected expenses and if they do have it's literally all the money they have and if anybody knows anything about probate the person who fronts the money gets reimbursed but that could take like a year so imagine that's all the money you have how many of us can go without that funds for that long very few of us to get to ten thousand dollars only eight percent of U.S adults have right now ten thousand dollars at the ready that they could part with and so that's a very small percent of U.S population and death happens to us all if you watch Game of Thrones you know there's a famous saying versus bigger morgulous or something like that anyways everybody dies we don't live forever and this process affects everybody and so what we set out to do is to create really the world's first non-litigation legal financing company and that's what we do there is not every legal facet we could Finance but what we're looking for is to finance legal situations an attorney is going to be involved where there's

12:32 Ascertainable assets that ultimately get distributed and the most common examples of those are obviously distribution of death and then we think divorce so we have basically two programs right now where we're looking to finance divorce and probate if you will and so what we typically do and what our actual services and that you laugh at this because again I mentioned that my end customer really is the attorney we are a software company that is hired by the attorney to help that attorney be better attorneys I've had the pleasure of working with attorneys for many aspects and typically they don't use hardly any technology if at all as part of this startup I had to do a whole bunch of filings with the SEC and all sorts of stuff and you wouldn't believe the amount of emails and documents back and forth there was never a central place to say this is the most current version of the document no task I couldn't tell you know what they were working on when things were due it was very haphazard so what we decided to do is like well why don't we install software for the attorney and so we are agnostic so if an attorney comes to us and say hey I am currently turning down clients because they can't pay for it I can help that attorney Finance those clients when a professional like Bill comes to me and said hey we have a case where the client's waiting now 10 months for an attorney to do something our client wants to fire that attorney hire a new one but they're out of money we can finance that client and so what we do is we install software at the attorney's office and then that attorney then uses our software to automate and speed up that legal action but what we specifically do is we Finance the payment of the attorney and I think that's the key here because you're covering a lot of ground here and I think for some of the agents you know who are starting in this

14:34 Endeavor they're not used to Bringing cases to attorneys what I can tell you and not only work in L.A County primarily ninety percent of customers after 90 days hate their attorney now 10 attorneys are amazing and they do a good job the customers are happy that's why they're the top 10 attorneys but ninety percent are people do one or two a year at most that not only do they not win what they're doing but their paralegals don't really know they don't really have the software because I do one or two a year why would they subscribe to a service this specializing in Probate when they only do one or two a year and so I've seen since over and over again in the most recent case Byron talked about was a client of mine who was frustrated that the attorney you know wasn't make taking any action and they took the deposit and they were actually filed the papers which is amazing because their intake was efficient enough to get the information and it turned out this attorney always knows the law he was elected a judge it's not just the symboso he knows law he just doesn't know the business and frankly if he would be open-minded to talk to Byron he'd say thank you Byron oh that's my client take care of it for me but he was not open-minded even to take my phone call or hear his customer to look for another solution so it's not necessarily that we're looking to take customers from other attorneys this is something that attorneys I've talked to a couple here this week and made a couple introductions for Byron that they should be looking as a way to instead of paying a paralegal this should be their probate paralegal so when you think about is how you can bring the business to an attorney who might not really be confident know what to do to speed up the sales process and the front end in particular our legal work as well as the financing okay there you go absolutely and so in this situation due to the circumstances two probate cases were needed which meant the reason the client got so upset is finally when the attorney started to do anything like hey we need more money because we need another probate case so it took him 10 months to even kind of communicate with

16:37 Them what the next steps were and the first thing they said to them was we need more money and so again what we're able to do is we're able to introduce them to an attorney and what we do is finance that transaction on the back end for the attorney we install software that automates their process and so we don't really do any of the quote-unquote work it's still a full service attorney if you know anything about California attorney fees the statutory fees we're not lowering the cost in any way sadly this person's gonna have to pay for two statutory fees unlike the previous system I built the absolutely lowered the cost for probate but again that requires somebody to be able to do it largely on their own what we're really facilitating again think of the Chicago O'Hare example I think it's like 97 or something like that of all perfect cases or really all legal action is done by an attorney and rightfully so and so what we're helping is really facilitate the largest chunk of where the current work is by both removing one obstacle which is financing besides us there is no legal financing option outside of litigation and even then it has to be like a huge class action kind of lawsuit for something to be financed so we're really the first to do anything Innovative like this and I think it's really fascinating to essentially really Elevate the attorney and I think Elevate you the professional because a lot of clients feel uncomfortable doing things on their own I did a talk recently where I explained Legal Services is like doing your own electric work I recently installed an EV charger at the house my second one and I feel very comfortable but most people are nervous to change the plate on just a single 120 volt let alone wiring a six gauge 240 volt 60 amp breaker for your electric car now I'm a crazy person I saved maybe fifteen hundred dollars but you could argue I've risked my house most people are not

18:41 Comfortable doing that and I think the same goes with legal work for those cases that need want require an attorney but have no other option we wanted to solve that again by introducing a financing element to Legal Services but I think also you know the hard part is when we as real estate agents come across a customer says I need to follow probate I don't know a probate attorney who do I go to the answer that question is much more difficult you imagine somebody does this all the time to find the right attorney to find the attorney who's not on vacation who's not too busy that's a case of the kind that they would take and I think Byron you're looking to kind of create that network of attorneys because you're if you're putting the money up front you're saying the customer don't worry about the money we're gonna get the intake started even without an attorney assigned yet and either we're going to put it in one of our Network returns we'll find one that begin becomes your job the customer said well you're not going to charge money for that great I'll get started because it lowers the friction and I think at the end of the day the attorney ends up getting a case even as outside attorney where they understand what the case is upfront and they know what the what dishes are or it's one of your vetted attorneys who that's what they're doing already they know the system and it makes that handoff much more possible than it is otherwise yeah absolutely and so we again are agnostic if you have an attorney you love working with but you're like man it's really slow for them to do stuff we can step in so not only can we help the attorney be more efficient but most importantly we can help you and the attorney take on those cases that they say no to so what we provide is essentially there's no technical limit but we're really providing about ten thousand dollars of financing and so if you think about the probate costs what does that cover five thousand dollar retainer we like we are financing that we're paying that up to a thousand well not up to typically it's about a thousand dollars to file the court we pay for that somewhere between 500 800 for the

20:45 Newspaper announcement we pay for that I remember one case one time this is back in the EZ-Probate days the customer got approved but we're required to have a bond they had terrible credit and so for I think it was a 600 700 000 Bond normally that's like 300 bucks maybe a hundred dollars it was seven thousand dollars for the bond and if I may she basically I guess I won't curse because this will be on YouTube she soiled her plans pants if you will as the as the Walmart or Kmart commercial she shipped her pants it was very convenient so the situation was we got her approved but she couldn't afford the bond and so I remember which happens which happens frequently so we EZ-Probate at the time it wasn't my own company I was a larger shareholders where I ended up selling I was about 65 owner of EZ-Probate which is unusual for startups anyways you can make the decision I was like hey let's Finance it we didn't charge any interest and we got the money back once you know obviously the estate is open and all that and so that is essentially what we do we are trying to solve the problem oh one more if a client also has what we call emergency arrears the mortgage is three four months behind one more month and Bam foreclosure will happen or start guess what we can do we can help that client pay directly those arrears and for stall slash eliminate the fear of foreclosure to give it enough time to get approved have the asset sell the house whatever so these are all the problems that we would see every day that unfortunately for various reasons the company that acquired EZ-Probate didn't want to do these type of cases again the lots of legit reasons not to take on a case the cases they were saying no to I hate to say this it kind of broke my heart because I like to help people

22:47 And everybody really put pen to paper I was like how can we help those in those situations that are really not a DIY really not a limited scope situation think of that O'Hare Airport example and I decided to really I'm not gonna say fix the attorney but really improve the process of which attorney work is done especially when it's quote unquote not legal work I.E producing standardized forms and again so we what we do is we install software at the attorney like the attorney uses software now to automate their legal practice that could include many different applications for those in Probate they can answer simple questionnaire and zip out and form instantly you mentioned the case our attorney partner that we ended up choosing was on vacation and so the third his robot now did the work and whereas you would typically wait weeks well that was one of the main things also an attorney I'm doing some business with Sammy you know do I know any paralegals because he was his paralegal was doing Estate Planning and doing a great job wasn't really doing very good with probate and I said I think that that would work well with scrivener and I called Byron and really one way to look at it is you know the financing is a big part the sales process that the this friction of the sale I think the attorneys don't really like those conversations I'm a Salesman I'm glad to do it if I can set the customer up get him to input the scrivener and then the kiss goes over the attorney they couldn't be more happy but it's also the paralegal work I believe the costs so the attorney who's taken this case referred to them is agreeing to lower their costs their status case-by-case basis the again what because we don't get involved in any of the money slash attorney-client relationship and so whatever the attorney and client agrees to is what we're

24:51 Subject to obviously there's a fixed cost for our Capital so we charge that either directly to the customer or the attorney I think one of the examples you're one of the referrals that you gave the attorney wants to build our financing cost into the traditional attorney fees and you'd be surprised how much legwork is involved in all that because as you can imagine there's ethics there's rules on all sorts of stuff and obviously we have Council doing the research to make sure that that is not considered I forget what rule it is but like you can't there's a rule against subsidizing attorney fees and administrative costs for a client to lure the business so we have to make sure we follow those ethics rules but that said in this case I said to them well you know the fee for the service was about two thousand dollars separate from the costs of being financed the actual service fee and the attorney said to me well I pay way more than that for a paralegal if I don't need the paralegal to do that work and I believe you're willing to do the filing fees as well so basically you eliminate like nights in the paralegal work for two thousand dollars or a couple thousands that's a great value for the treaty yeah and so just as the singers the point and so when we work with the attorney and they want to bundle that financing cost our fee for the work that we do can be incorporated in that it's again really up to the attorney a good way to think about this I don't know I feel so privileged for saying this if you ever drive an electric car you know that Teslas are so much better because of their charging infrastructure I think Tesla's the best car we have about a y and I also have now an electric pickup truck driving electric pickup truck on a non-tesla charger is horrible right I love the car but the charging infrastructure is terrible I believe this is a lot of the French friction between the attorney the money and the clients what we want to do is we want to build the electric charging infrastructure equivalent for

26:55 The legal system because now all of a sudden the end user the attorney both need us to do what to make everything smoother and that's really the vision if you will is to help the attorney help the clients as opposed to what we did before we were just helping directly the client well as a real estate agent if you think about building a business no Realtors need to think of their business not as employees on commission but as a business person my job is to generate the business and the relationships and the referrals and then I try to delegate out all of the you know the other things I can they're administrative and most Realtors have or have used familiar with transaction coordinators well that's not a paralegal usually is employee in the office that's like a 1960s model versus TC's were probably a 1990s 2000 model and now we have virtual TCS virtual TC companies and the attorneys really don't have that or I should say that's starting to roll out and I think that we as real estate professionals can bring that to our attorney clients this is part of the value we want to create to them and say Here's a model here that might change for you that make you more profitable and get you out of some of the selling it lets me be your sales team not that I'm selling your services but if you have customers considering you here's an easier way in the door than sitting with you writing a check covering all those costs there's a way around that so to me it just seems like a reordering restructuring of the workflow and getting the attorney out of what they don't really want to do and into more of what they want to do I see a good question from Christopher he went to contact you individually that's another story but yes I do have someone asked if I had the rivian yes most amazing thing I've ever owned really oh yeah so you know it's so stereotypical that you're a tech guy who sold this company that goes out and buys I'm not going to say that but I'm usually I drive them to their dad I had a Toyota Tacoma 2008 my now that's my son's car now but a little a little gift to myself I suppose

28:57 Good for you well learned as a as a customer of the easy program process I'm glad to have been a small part of that process so one of the questions he asks is can you Vice types of providers that you're not willing to find us I will say I only here I feel like I know Byron pretty well I go on the website we talk a couple times he sends me some stuff I'm reading some stuff I'm logging in I'm participating and here yesterday I'm reaching out to him saying hey I have this other case it's not a probate as such a probate court there are conservative ships but this is a simple one they just want to establish it to sell to real estate do you do that and the truth is on your drop down you ask what kind of case is it in a concern ship is a fairly simple one is one on your list so I know in addition to probate you do some conservative ships and guardianships I guess if there's some assets involved certain types what do you not do again so we don't do anything what we do is we facilitate the attorney to do the work right so for example our one of our one of our attorney Partners what we would do is contact them and be like give me a list of things you do and don't do or you want us to help you automate so again we're hired to install software by the client and we also provide a financing arm when legal matters are required and assets are verifiable again easiest example is probate and divorced because once the order is issued somebody's getting money right hence we can be paid back for the financing Capital so by definition the things that we won't Finance which I think is the question here what kind of things won't we Finance is when obviously there's no money imagine you need probate but you have no money to get records from the hospital I know that's a weird situation but happens every once in a while it happens unless we can say there is money no would we do a case where hey I'm going to sue the hospital for wrongful death probably we wouldn't be able to find that finance that those are actually the types of cases that an attorney would take on contingency and so and I'm going to use that word contingency separate from financing

31:01 Because essentially at the end of the day somebody has to convince an attorney to either work for free or work on a contingency right which working for free doesn't usually work so what we're doing is we're financing that transaction and so as long as there's verifiable assets we'll finance and keep in mind this is a non-recourse loan which is to say imagine there's a mistress will as I call it happened to us once at EZ-Probate Grandpa died nobody knew he had a girlfriend nobody knew there was a valid will naming the girlfriend to inherit everything and be the administrator so our client lost the petition and in that situation had we lent our client money to finance the attorney Finance the probate we would we would say hey are bad I'm not our bad but like too bad you know they're not on the hook they're only on the hook if the legal action is is is successful which means to be just to put some color on that they didn't lay out the fee to file the petition and they didn't lay out the money for the advertisements in addition to the attorney's fees that may be contingent so even there's a savings of a couple thousand whereas I had a case where a customer filed and didn't fully disclose properly and it turns out they weren't the priority person and they really weren't an error as it turned out and yet we were able to talk about the other air into taking over the case and there were that way the charges all came back and got paid back but difficult situations you find those you know I wanted a million deals the question is how do we make money that's essentially our secret sauce but I will say this we've been able to bridge an enormous gap which is investors want to make money and of course I want to make money don't get me wrong I suppose I have a review on so but also I want to help the folks and so if you think of the financing market for Legal Services again it's non-existent

33:03 And so we're charging a fixed fee it's up front it's known it's a flat fee of two thousand dollars if the client comes directly to us and say I want to finance probate we then refer it to an attorney if it comes the other way we're negotiating with that attorney for our work as a scrivener is what really is paying for that fee or if they want to just add our fee on top of on top of that so we're charging a fixed fee for that and again you don't have to use the financing if somebody has the money and just once a legal referral that's what we do so if you go to our website scrivnr.com s-c-r-i-v-n-r.com now see that what we do is we do legal referrals it's right up to Legal financing referrals and Reporting and so that's essentially what we're doing it's a very unique way to finance legal services and obviously a big application is run on probate yeah so that's what they do and like I said I've been involved in this one of the questions that gets asked Matthew asks is and I'd like to answer part of it and I'd love you to put some color on it Byron is an application process and work we find it's on the website and there's a nationwide program the answer is yes obviously he's growing and building it out and I think one of the things that I'm trying to help is bring my network in so that you know you can either come in with an attorney if you're in another state or if you bring the case to them they're going to have an attorney and then meet that attorney for additional business and so the idea here is we want to be part of the partnership of the process and sometimes that means giving before you get and so I think there are a lot of Worlds which say great I've played all the referrals this doesn't really work that way you need to put into something in relationship to get something out of it and my person bringing her today is to say hey if you have a case and you have a lead and I could ask this all the time do you know

35:07 An attorney in such and such a place well there are a lot of attorneys there who's the right one and Byron's only his company's only doing this type of work so perhaps they can help with that referral process going outbound similarly you can go to your attorneys who do probate or like to do probate or trust this type of work and say to them hey if the issue is upfront money the friction of that the friction of the sale process or that you'll have the paralegal staff love to share with you a solution and then they in turn can bring business into that Network okay so Byron what's your how do you answer the question is an application process where can they find it and then is it nationwide absolutely firstly that's Nationwide we just want to clarify right now we're live in four states and that's mostly because again we're a financing company as I feel like I need to be clear about that in case there's any misunderstanding so we are under the regulations of Consumer Finance protection laws and all that stuff so right now we're limited to California New York Texas and Florida but that's where we have attorney partners and also that's where we are now allowed to finance legal actions that have assets attired or verified assets attached to them and so number one those are the four states we will be expanding frankly rather rapidly it's surprisingly not that hard to well I guess it is hard but I've again have a novel way to have a verified financing arm for Legal Services and so the other question was is an application yeah so the way again our system works is we're installing software so well first what happened is you would fill out an easy kind of like online intake form you do say hey this is the situation I have we take that out and then we essentially have an internal Marketplace of attorneys they're like who's interested in this case not that they're bidding per se but think of like fundera as an example for business loans

37:11 And so we will match that case to a potential attorney in their jurisdiction once that match happens the attorney is using our software our software is the questionnaire and so they fill out the questionnaire all the information is then there ready to provide that kind of automation Bell so make sure the attorney will say yes to the case if you can let me show my screen because I think it might be helpful to give an example of what that looked like you should be able to know all right so let me move this over all right so let's share screen and let's okay hopefully you see the portal correct yes so once our attorney partner installs our software they now have a portal because one of the things that clients get upset about is the lack of communication the lack of insight to any case I can tell you as somebody who's just recently hired attorneys to do corporate work there's again I didn't have a portal there's nothing there so this is a fake example obviously and so once the client has access to the portal they click on a the attorney's intake form that intake form would then take them to fill out all the information that that attorney wants to know at their for their case so again if it's divorce if it's whatever we're just automating the intake part of for that attorney once they fill this out our system then generates the forms needed which can't do tabs the forms needed to yeah for that attorney to do the whatever the action is going to be more importantly the attorney can

39:14 Then assign tasks to the clients they can be like hey client your task because sometimes the problem is the client you know what's that Taylor Swift's song it's like it's me I'm the problem sometimes that's the client right not the attorney if we're waiting on information from for the client boom it's right there everybody knows for example other third parties can be invited into this type of action so if we're waiting on bills say for give us the information on what the status report is going to be or the notice of proposed Action For Real Estate everybody knows what the holdup is going to be and so once that's completed it's there the client can then upload documents so for example if I wanted to upload a form so that the attorney then has what I'm going to send again I'm just loading up a fake form here oh that's a real form but not anything my so here we go so I'm going to load up a load up a form and then once that is uploaded it takes a little bit everybody who's on visibility of this case will see that if form is uploaded a task is completed and then what the next thing is going to be okay so now I as a client just uploaded a form to my attorney normally what happens is you email and if you know anything about email it's usually a hot mess people miss it but here it's right there experiences today we have a case I referred and they got their filing for their court date and whoever uploaded the form into the portal like an email and it copies all the client the client's email very easy to respond to them right from that spot yeah so the attorney's assistant because we're training the attorney assistant to use the software as soon as the court in that particular case approved it they are the ones beautiful and so you can have messages how many times have like

41:18 You know people miscommunicated because again communication is always hard here you have all the message portals in there so if you want to look on oh hey what's the hearing date it's right there you don't have to search through your junk mail your whatever you're getting for promotions maybe you deleted it by accident you can't delete this it's right there always on time and of course if there's going to be an actual calendar event like the hearing that you have to attend you're now integrating your calendar to it so again we're installing software that facilitates communication between attorney to clients and most importantly what we're doing is we're financing Legal Services where there's ascertainable assets and obviously the application here as an example is is probate as a real estate agent the beauty is I've tried to train agents with you know and what I do is I have a case I'm watching all the key milestones and trying to be a step ahead of the and it's interesting how usually I'm a step behind the attorney because they're not tracking it as aggressively they're not as aggressive as we are as salespeople but here anything happens right away I'm notified so I can easily notify everybody else in the team so it's amazing opportunity for us to not to do legal work not to play in the attorney's game but to be a partner into their service and give better service to the customer at the end of the day okay I posted the website scrivnr.com and so if somebody is interested in you know continuing the relationship referring a customer to you obviously on the website you have a spot for a free consult our goal today was to try to also train people an opportunity so is that the best way to have somebody to have the customer do the console how we onboard professionals right because again we really serve the professional my goal is to serve the attorney serve the realtor serve the financial advisor serve whoever is the person oftentimes

43:21 Initiating not the legal action but the let's call it the inquiry of what needs to happen and so we actually have and I'll send you the link you can pass it on it's a professional demo you can request one we show you how it works if you have an attorney you like to work with how we could work with them again really Elevate that okay we'll send that out Nancy just asked I do want to ask answer I think it's an important question what's the difference between Scrivnr say Trust & Will or frankly now any of the online DIY style probate Services the main difference is we do nothing I want to repeat this do nothing to lower the cost of the legal service right we're we're essentially hired by the attorney to help them facilitate illegal action slash Finance it what trust and will what I won't name others but other online services they are doing the great work in my opinion because I kind of launched it the great work of absolutely lowering the cost of probate no other place in the world can you do probate for six hundred dollars actually that's they recently raised the price the DIY probate is now nine let's call it's under a thousand it's like 900 999 something like that they have a concierge model for about two thousand maybe 2500 at the rates price and they have a limited scope attorney model but honestly all of them are in essence a do-it-yourself probate because the limited scope of training model once the petition is approved the attorney is out hence limited scope right so you are getting a limited model that is really good for people who can follow instructions do things on their own and don't have I'm gonna say any questions and that's you know some segment of the of the market what we are doing is really facilitating the full service attorney

45:23 Anybody who wants needs or is required by law to use a full service attorney but they can't pay for it themselves and we can verify assets that will transfer we can Finance it and so that's really our model is we're really financing the transaction not just the petition but like I mentioned before the bond mortgage might be late and we're going to launch actually two more funds to stop foreclosures all right because sometimes it's too late maybe there's already a foreclosure action what I want to be able to do is essentially buy that loan right out and then just eliminate the proverbial a guillotine over someone's head if you know me at all you know that the reason I'm so passionate about this is I was in their shoes I know what it's like to not be able to pay the bills because I wrote a check to the attorney to do the probate action I know what it's like to front money for an estate and then all of a sudden miss the kids soccer game and all that other stuff walking in that person's shoes is why I think we're able to really understand their problem and figure out innovative solutions which in this case is financing the attorney to do the full legal service attorneys provide which I think most customers want you know it's like real estate agents you know we as well to see an occasional for sale by owner and it scares us but the reality is even still all the technology 90 of transactions almost the same percent are handled by Realtors because customers realize they can't do it on their own they got their jobs they have lives and I think most customers don't really want to do it on their own having worked that angle with customers over the last couple years it's a challenge and many people aren't qualified and I think this is a much more there's a bigger piece of the pie for us to help our customers with and for us as Realtors to get involved with as well because if we attach ourselves to do it yourself and the customer isn't happy

47:25 They're not happy with us if we attach ourselves an attorney and they're happy and help the attorney make them happy then we have happy customers so okay I'm gonna send out the link right now for that demo that somebody was asking for just give me a second Nancy asked for a link for the new website I'm not sure which you're talking to I think she's talking about the demo too like okay good so if you're a realtor and want to know more about how to work with professionals like attorneys let me give you this link for our demo just give me a second having done it was great and up and running and or for a couple like I said and for me I think the real opportunity for us as real estate agents is to sit with our attorneys who not the ones who do a ton of them and have great paralegal staffs and they have machine running but the one who has customers who come to them with probates and they do them but they find the administration overwhelming and their friction of customers up front difficult to deal with I think it eliminates with the financing that friction and then also the Outsourcing the paralegal in a sense is is phenomenal okay look Byron's always very generous with his time other questions comments again we don't have this on the live stream so if you're watching recording I'll Circle back with either answer the question or route it to Byron if you're live in the zoom raise your hand put the chat box love to answer any questions we have I see Matthew price is doing something otherwise I dance or what's going on there Matthew but we'll bring you in at the risk of you being crazy what's going on I'm always happy to have him on because there's a huge market for this because a lot of people go to the they just go to the clerk of court they don't even buy here in North Carolina anyway they don't even go to an attorney they just have to show up in front of the clerk of court in order to open the Estates but the problem is is that the clerk of court can't give them any kind of legal advice so they're always looking for people like me who's a certified

49:28 Estate Specialist or they're looking for the cheapest attorney that they can find commonly there's there those are the people who probably have never seen in a state before in their life and this allows them to actually find all of that and get it for a competitive price across the board I know when I opened my mother's estate it was it was six thousand dollars just to open the estate but the cost kept piling on this way it gives them a single source to be able to do everything that they're going to need to do not yet North Carolina but I'm sure it's one of the states you're working towards and I think my goal I'm looking to build a national platform to expose these things to you guys and then hopefully we can work together and find a way in to make that work but is North Carolina on your list of states you're working for sure it's I mean it's probably in that next group or we think of population centers like 10 states equal 50 of the U.S population and so that is by definition the way that we're going to charge it and without divulging too much of the internal legal stuff we are able to take like a matter at a time before we quote unquote open so like if you had a case in North Carolina that you wanted an attorney again we have a deep Rolodex we can introduce that your client to that attorney we can finance that deal it takes about for us to install this offer at the attorney's office it takes about a day and a half it's really that fast like we've we've really mastered the Simplicity of it again we don't interfere in the attorney-client relationship we are installing software at their place of business obviously on through the cloud and we are financing the legal action which is a great onboarding for an attorney because again they're turning on clients who can't pay them you know I mean that's sad and so many other and so many no reason to do that that's what started me with this attorney and brought me to you with this one is why would you turn our clients out my friend

51:31 If they have a million dollar house there's money there like we can make that work it's not and more importantly the customer deserves the help if they have no money and they're coming to million dollar house that's the client that needs the help it just it's just the one thing I hope to do in the future is essentially launch a non-profit because there are people who have the million dollar house but have a disabled family member or some situation that a family member is going to stay at the house yeah and they're not going to sell who's going to help them that's a problem I have yet to solve that it's a problem we saw quite a bit and I hope to be able to do something about that and without like sounding greedy but there's actually money to be made in helping those situations as well because the nonprofit would pay for the attorney and of course we're in the middle and so that's something that we hope to maybe in the near future have fantastic well my non-profit fantasy is estate planning for everybody owns a house if you can't afford to do the estate planned and you need an estate plan if you own a house free and clear just it to me I see that problem all the time absolutely well look you've been real generous I appreciate we're kind of wrapping up on the hour here and so for those of you who watched this on recording feel free to ask questions we'll Circle back those who participated today thank you so much for your questions and being involved Byron you know just continued success and good luck and really appreciate working with you myself scrivnr.com is the company we'll have the contact info in the description California New York Texas or Florida today but if you have a probate case you want to talk to them about reach out or go online and schedule consult and then if you're local if you wrote you in those four states today introduce to your attorneys show them this recording talk to me I'd be more glad to help you with that as we build out our national team together so thank you Byron for your time we appreciate it so much absolutely all right everybody have a great night and for the rest of you again thanks for being on this is probate weekly.com we get together every Thursday 4 P.M Pacific 7 P.M Eastern we normally live stream in this case we're going to

53:33 Record it to Facebook LinkedIn in YouTube you can watch three plays episodes.com has we'll have this episode and all the other past episodes and then our Facebook group feel free to continue the conversation there at probate weekly it's open group and Facebook we have 2 900 members help me get over 3 000 post your probate related content there so we'll get you some more views and activity ask questions look for referrals I'd love to have you guys participate if you're in Southern California in a realtor tomorrow Friday September 1st we host our agents helping agents program it's free we get together and talk about how to increase production free breakfast at the Diamond Bar Holiday Inn nine o'clock tomorrow Friday and the first of every month if you're interested text or email me I'll get you the link to that agents helping agents have done bar tomorrow thank you everybody have a fantastic week make today your best day ever appreciate your help thanks Matthew thank you